Thank you for choosing Nexura Digitech for your 3D Animated Digital Menu service. We are committed to delivering high-converting, broadcast-quality video assets tailored to your brand. Please read our refund and cancellation policy carefully before completing your payment.
1. Strict No-Refund Policy After Onboarding / Draft
Because each digital menu video and encrypted QR system is custom-rendered for a specific business, NO cancellations or refunds will be issued once the onboarding form is submitted or once the first draft video is generated.
- All production compute and creative labour are invested immediately upon order confirmation and detail submission.
- We strongly advise reviewing all sample animations and tier details on our sales page prior to ordering.
2. Missed 24-Hour Revision Deadline
Failure by the client to request a revision within the stipulated 24-hour window does not qualify for a refund or free re-render.
First drafts are delivered at 10:00 AM. If no feedback is received by 10:00 AM the next morning, or if the client clicks "No Revision Needed - Release Now", the draft is automatically marked as Final and locked.
3. Free Revision & Satisfaction Guarantee
Your satisfaction is our priority. To ensure the final output matches your expectations perfectly, we provide complimentary revisions based on your chosen tier:
- Basic Tiers (Basic 1 & Basic 2): Includes 1 Free Revision round for text, prices, or minor asset corrections.
- Pro Tiers (Pro 1 & Pro 2): Includes up to 2 Free Revision rounds for pacing, item adjustments, and text modifications.
Revision Guidelines:
- Free revisions cover spelling mistakes, pricing updates, image replacements (if provided during onboarding), or timing tweaks within the selected showcase template.
- Free revisions DO NOT cover requesting a completely different animation theme, color overhaul, or switching to another tier structure after the initial draft is rendered.
4. Eligibility for Full Refund
You are eligible for a 100% full refund under the following strict conditions:
- Accidental Duplicate Payment: If you were charged twice for the same order due to a network glitch or multiple UPI attempts.
- Non-Delivery Beyond Agreed SLA: If our team fails to deliver your first video preview draft within 72 business hours from receiving all required menu details, without any prior operational update from our end.
5. Add-on Purchases
Payments made for Order Bumps or Thank You Page Add-ons — Smart UPI QR @ ₹499, Google Map QR @ ₹199, or Combo @ ₹599 — are final and non-refundable.
- Add-on features will only be integrated into the video if the payment status is verified as "Paid & Successful".
- Add-on scope is limited to the feature described at the time of purchase; bespoke customisation is not included.
6. How to Request a Revision or Assistance
If you notice any discrepancies in your delivered 3D motion menu or have questions regarding your order:
- Contact us directly on WhatsApp with your Order Details, Restaurant Name, and 12-Digit UTR Number.
- Email our support desk at: nexura65@gmail.com with the subject line "Revision Request - [Your Restaurant Name]".
- Our design team will acknowledge your request and deliver the revised preview within 24 to 48 hours.
7. Contact Information
For any questions regarding this policy, please reach out to us:
- Brand: Nexura Digitech
- Official Website: https://shoppack.in
- Support Email: nexura65@gmail.com
- Customer Support: Mon – Sat (10:00 AM – 5:00 PM)
- WhatsApp: +91 9748511040 (No calls — messages only) — This WhatsApp number is for messaging only. No calls will be attended. For voice support, please use the inquiry form on our Contact page.